Returns & Exchanges
At Seven Miles Coffee Roasters, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our fresh coffee beans, we offer returns on hardware and accessories or replacements for quality-related issues.
Contact Support
Email our customer service team within 14 days of receiving your order with your order number and details regarding the issue.
Assessment
For quality concerns or damaged goods, please provide photos of the packaging and product so our roasting team can conduct a thorough review.
Return Shipping
For non-perishable hardware returns, ensure the item is in its original packaging and unused before shipping it back to our roastery.
Refund or Replacement
Once your return is received and inspected, we will process a refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing